careers at ffx.co.uk

Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Customer Services Advisor

Job Title: Customer Services Advisor

Reports to: Customer Services Supervisor

Department: Customer Services

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly.

This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • Playing an active role in contributing to the team and department targets across a number of KPI’s.
  • Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
  • Providing an outstanding level of customer service which includes providing help and product advice as required.
  • Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
  • Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
  • Supporting the company vision through every customer contact.
  • Flexibility in working arrangements to ensure customer demands and business needs are met.
  • Escalating calls/issues to a manager where necessary.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • Recognising and providing feedback on improvements that can be made to improve efficiencies.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
  • Previous telephone and/or customer service experience.
  • Excellent communicator with a great phone manner.
  • Well-developed keyboard and PC skills.
  • Organised, able to prioritise and work to deadlines.
  • Self-motivated to achieve great results across a number of KPI’s.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Naturally adheres to the business brand values.
  • Enthusiastic and self-motivated.
  • A team player that can work well within a team or individually.
Education and Qualifications
  • Good level of secondary education.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required to be undertaken.

Buying Assistant

Job Title: Buying Assistant

Reports to: Trading Operations Manager

Department: Trading

Hours: 48 hours/week

Salary: £18,720 - £20,000

Location: Lympne (Near Hythe), Kent

No of Direct Reports: None

Job Description Summary:

As a Buying Assistant, you will be a key part of the company’s Trading department. You will receive on the job training and learn all the activities of a buying department. You will be assisting the buyers in all areas, processing, admin, reviewing market places, supply chains, anything that is required.

If you’ve got experience, then great, but that’s not a deal breaker. Much more important than experience is passion, a passion and drive for being successful. We’re a hard-working team, and above all we care, about our customers, about being the best at what we do, about getting the next big deal, about each other.

FFX is rapidly expanding and if you have the negotiation skills and drive to get the job the role is going to have a lot to offer, and give you scope for growth. Who knows you could be looking at a career in procurement.

Responsibilities

Purchase Ledger
  • Negotiating with suppliers and building long term relationships.
  • Ordering and processing orders on the phone/via the internal system and email.
  • Booking deliveries onto the system, matching goods to the invoice and checking purchase orders.
  • Proposing ideas to increase sales and drive revenue.
  • Liaison with internal departments regarding product offers/promotions.
  • Updating system promotions and product status daily from all booking in paperwork.
  • Reviewing and keeping up to date with external market to ensure the business remains competitive.
  • Creation and maintenance of spreadsheets on product ranges to ensure best value for the customer and revenue for the business.
  • Reviewing the success of promotional activity, web offers, branch sales and suggesting improvements.
  • General administration.
  • Answering and resolving telephone queries from internal customers.

The Individual

Capability, Knowledge and Experience
  • Previous office/administration experience
  • Good IT/system Skills
Education and Qualifications
  • Good standard of secondary education
Personal Characteristics
  • Proactive with a high level of common sense and initiative
  • The ability to work quickly and accurately with excellent attention to detail
  • Ability to work outside the box.
  • Previous negotiation skills would be an advantage
  • Passionate with the drive to be successful.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with excellent organisation skills.
  • Team worker but also happy to work unsupervised.
  • Strong customer service ethos.
  • A desire to be the best.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Purchase/Sales Ledger Assistant

Job Title: Purchase/Sales Ledger Assistant

Reports to: Finance Manager

Department: Finance

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

The processing of purchase ledger invoices for a small busy finance department to agreed deadlines with appropriate resolution of issues. Assist other departments as necessary.

Responsibilities

Purchase Ledger
  • Matching of delivery notes to invoices
  • Resolving any queries such as delivery quantities or pricing queries
  • Liaising with the purchasing department on a regular basis for resolution of queries
  • Inputting of purchase invoices onto a bespoke ordering system
  • Inputting invoices onto Sage accounts to the appropriate supplier account.
  • Allocation of bank payments to the supplier’s accounts
  • Reconciling supplier statements monthly
  • Answer the telephone and deal with supplier queries.
  • To recognise and provide feedback on improvements that can be made to our service.
Sales Ledger
  • Assist the sales ledger team as the need arises
  • Processing telephone credit card payments
  • Processing bank receipts and allocating customer receipts to their accounts
  • Chase customers for settlement of accounts.
General
  • Emailing, filing, photocopying, printing and downloading of documents
  • Opening and distributing post on a daily basis
  • Any other reasonable duties as requested

The Individual

Capability, Knowledge and Experience
  • 2 years’ experience in a similar role
  • Good IT skills including MS Office, Word and Excel
  • Experience in Sage an advantage
Education and Qualifications
  • Good standard of secondary education including Maths to at least GCSE level
Personal Characteristics
  • The ability to work quickly and accurately with excellent attention to detail
  • Good written and verbal communication skills
  • Ability to work under pressure and to multi task
  • Proactive with a high level of common sense and initiative
  • Flexible approach to work
  • Self-motivated and organised
  • The ability to deliver high quality work to a tight deadline on a “can do” basis
  • Confidential in dealing with sensitive issues
  • Strong customer service ethos
  • Self-confident
  • Team worker but also happy to work unsupervised

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Internal Sales Co-ordinator

Job Title: Internal Sales Co-ordinator

Reports to: Technical Sales Manager

Department: Technical Sales

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

Working in conjunction with the Technical Sales team providing our customers with an exceptional level of service by keeping them up to date with delivery information via email and over the phone.

Responsibilities

  • Liaising with customers both over the phone and via email.
  • Following the order through to completion.
  • Entering orders as required by the team.
  • General administration not covered above.

The Individual

Capability, Knowledge and Experience
  • Previous administration experience.
  • Good IT/system skills; proficient in Word and Excel.
  • Well-developed typing and PC skills.
  • Previous telephone sales/customer service experience within a Builders Merchant or Fixings supply company, would be an advantage.
Education and Qualifications
  • Good secondary education

Personal Characteristics

  • Strong customer service ethos
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside the box
  • The ability to work under pressure, quickly and accurately
  • Self- motivated with desire to achieve and excellent organisation skills
  • Proactive with a high level of common sense
  • Strong attention to detail
  • Resilient personality, able to forge strong relationships and instil trust in customers over the phone.
  • A team player.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We always want to talk to qualified people, and we'll make time for a chat with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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